A new patient’s journey always begins with a phone call to your practice. This is often their very first impression of you, your team, and your quality of dentistry. Everything from how this call is answered (if it’s answered!) to how your team overcomes objections can either mean a new patient in your chair or a hole in your schedule. Poppe Practice Management can help you maximize your marketing dollars by coaching your team on the key phone skills needed to provide an excellent patient experience from the very first ring.
Our dental office phone coaching program focuses on:
- Evaluating current phone skills
- Identifying areas of opportunity
- Building patient relationships over the phone
- Converting the insurance-driven patient
- Keeping recare appointments secure and scheduled
Knowing what’s happening and not happening on your phones is the first step in making positive changes to increase new patient numbers and ultimately grow your practice. Poppe Practice Management customizes your team’s training based on your practice philosophy, goals, and team concerns.