added on: June 12, 2017

Mediocrity. It’s the worst kind of comfortable. But for you, the rampant mediocrity in today’s customer service and patient experience world can actually work in your favor. Think about it. We’ve become so accustomed to being on the receiving end of mediocre, even sub-par service, that even the simplest of… Read More…

added on: May 31, 2017

In the recent months, I’ve been on the receiving end of some pretty terrible customer and patient service experiences. Oddly enough, in each case, the person providing the service genuinely thought they were being helpful. First, several weeks ago, I found myself tackling a tricky painting project. Through some research… Read More…

added on: March 15, 2017

WE KNOW THAT PROVIDING excellent dental care is essential to patient and practice health. However, your clinical skills are not why your patients return to your office for their biannual checkups or even choose you in the first place.  Your team’s soft skills not only matter, in the eyes of your… Read More…

added on: January 4, 2017

THERE’S A Fundamental Difference between managing a team and leading one. Managers manage tasks.  Leaders inspire people.  As John Quincy Adams once said, “If your actions inspire others to dream more, learn more and become more, you are a leader.” Develop The Right Leadership Skills For Your Practice Good leadership skills… Read More…

added on: December 29, 2016

YOUR PATIENTS’ EXPERIENCE in your office isn’t solely based on what happens in the chair. They form deep and lasting impressions of your practice from the first call to your office and the moment they enter your door! Great Customer Service Makes All The Difference In fact, it is one… Read More…

added on: October 20, 2015

Ask almost any dentist, or dental team member whom their favorite front desk person is and you will get almost the same answer. The “competent” one – “I love Jill, she really knows insurance” or, “Mary is really good with Dentrix”… I don’t deny for a second that competency is… Read More…

added on: August 27, 2015

For many, this is a loaded question… If your front desk is a mess, literally or figuratively it is time to get it straightened up. Let’s start with the physical appearance of your reception area and front desk: What does it say about your practice? Keeping the desk and waiting… Read More…

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added on: August 26, 2015

Dental Practice Excellence: 3 Steps To An All-Star Practice This FREE training with All-Star Dental Academy, CEO, Alex Nottingham, J.D., M.B.A., reveals the Fortune 500 service-based approach to dental success. Move beyond hard sales tactics that many “dental training” companies teach. During this webinar, you will learn: How to uncover… Read More…

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