WE KNOW THAT PROVIDING excellent dental care is essential to patient and practice health. However, your clinical skills are not why your patients return to your office for their biannual checkups or even choose you in the first place. Your team’s soft skills not only matter, in the eyes of your patients they are often all that matter.
We want to help your team go beyond your clinical expertise and strengthen the soft skills that will help you attract new patients and make each patient visit an enjoyable one.
Dental teams often find themselves in a rut and in the very bad habit of being reactive and unenthusiastic in their conversations. Working on presence and listening can be the single biggest game-changers in the average practice. Watch the conversations and responses you find yourself having every day. Are they starting to sound stale or routine? If so, focus on finding a genuine interest in your patients. Get curious about each one, even those you’ve known for a long time. You will be amazed at the small but meaningful moments that present themselves each day.
Superior dental care doesn’t stop at providing your patients a clean bill of oral health. Strengthening your soft skills will put you a step above the rest and will ensure each person who walks into your practice feels valued and appreciated. As Maya Angelou said “People will forget what you said and forget what you did, but they’ll never forget how you made them feel.” If you have any questions about what specific soft skills your practice can focus on, don’t hesitate to contact us! We’d love to help provide personalized solutions for your team’s needs.